Terms and Conditions

TERMS OF SERVICE – ACCEPTANCE

Please read the Terms and Conditions of use before accessing or using this website. By accessing or using this site, you agree to be bound, without limitation or qualification, by these terms and conditions of use. If you do not accept any of the terms and conditions stated herein, please do not use this site. TVS Credit may, in its sole discretion, modify or revise these terms and conditions at any time by updating this web page. You are bound by any such modification or revision. You may also read the Privacy Policy before using this site.

Warranty Disclaimer – TVS Credit makes every effort to ensure the accuracy, accessibility, integrity, and timeliness of this information. But TVS Credit does not guarantee or makes no warranties as to the above. TVS Credit assumes no liability or responsibility for any errors or omissions in the content of this site and further disclaims any liability of any nature for any loss howsoever caused in connection with using this website. Without prior notice, TVS Credit may make changes to this content at any time. The products and services mentioned on the website are subject to availability. Information on programs and details of services displayed on this website may vary or alter from the actual specifics; it is therefore strongly recommended that you contact TVS Credit before making any decisions.

Disclaimer – By entering this site you acknowledge and agree that your use is at your own risk and that none of the parties involved in creating, producing, or delivering this site is liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses of any kind (including legal fees, expert fees, or other disbursements) which may arise, directly or indirectly, through the access to, use of, or browsing of this site or through your downloading of any materials, data, text, images, video or audio from this site, including but not limited to anything caused by any viruses, bugs, human action or inaction or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections.

Links to other sites – Although this site may be linked to other sites, TVS Credit is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with the linked site, unless specifically stated therein. By entering this site you acknowledge and agree that TVS Credit has not reviewed all the sites linked to this site and is not responsible for the content of any off-site pages or any other site linked to this site. Your linking to any other off-site pages or other sites is at your own risk. TVS Credit does not control the availability and content of services in those links and resources. Any concerns regarding any such services or resource, or any link thereto, should be directed to the respective service or resource. TVS Credit does not endorse the content or material of the hyperlinks provided herein.  Please take the required permission from other websites for linking from this site.

Termination of Access – TVS Credit reserves the right to terminate your access to the website or any portion thereof at any time, without notice at its sole discretion.

Indemnity – You agree to indemnify and hold harmless TVS Credit, its parent companies, subsidiaries, affiliates, officers, directors, agents, employees, co-branders or other partners, and suppliers, from any claim, demand, action, or damage, including reasonable attorney’s fees, made by any third party due to, arising out of or related to your use of this website, your violation of the Terms and Conditions, any right of another, your connection to the website.

Usage – The user acknowledges that the use of the website by the user does not constitute a joint venture, partnership, employment, or agency relationship between the user and TVS Credit. You agree not to hold yourself as a representative, agent, or employee of TVS Credit and TVS Credit shall not be liable for any representation, act, or omission of the user.

Legal Jurisdiction – The courts in Chennai alone will have exclusive jurisdiction in relation to all disputes which may arise out of or in connection with the use of the website. The interpretation of these terms and conditions shall be construed in accordance with and governed by the laws of Union of India without giving effect to conflict of laws provision.

Refund & Cancellation Policy – Refunds will be processed as per the internal policy of TVS Credit. In all matters concerning cancellation and refund, TVS Credit shall have the deciding hand.

Privacy Policy

1. We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

2. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. We use commercially reasonable security measures (including physical, electronic and procedural measures) to help safeguard your personal information. However, no system for transmitting or storing information electronically can be completely secure. Therefore, we cannot guarantee that personal information or other communications will always remain secure.

3. By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will be deemed that you accept those changes.

Terms and Conditions for Making Advance Payment

1. If there is no outstanding amount in your loan account. You are not required to make any payment. But, if you choose to make advance payment, which will be adjusted in future EMI. Please take note of the below before making any advance payment:

2. Illustration:EMI Due Date 03.01.2025

• Scenario 1: If advance payment is made on or before 01.01.2025, then the next EMI falling due on 03.01.2025 shall not be presented for payment. The advance payment shall be adjusted against the upcoming EMI.
• Scenario 2: If advance payment is made on 02.01.2025 or 03.01.2025 the upcoming EMI will still be deducted from your registered bank account on the due date i.e., 03.01.2025. Subsequently the advance amount received against the EMI shall be refunded to you in your registered bank account within T+9 working days. Under Scenario 2, in case there is insufficient balance in your bank account after the payment of advance amount, then the EMI when presented for payment on the due date shall be dishonoured leading to levy of charges by TVS Credit as well as by your bank. Such charges levied by TVS Credit shall be reversed within T+ 2 working days. However, TVS Credit shall not be liable and responsible for any such charge being levied by your bank on account of dishonour of EMI.
• If there are Outstanding Dues: If there are outstanding dues in your account, then any payment made through this link shall be adjusted against such outstanding dues first. Any amount paid in excess of the outstanding dues shall be adjusted against the upcoming EMI by applying the same logic as illustrated in the aforesaid scenarios.

Payment Gateway Terms and Conditions Disclaimer

1. This Service is being provided to facilitate access to Customers (“Customers”) of TVS Credit Service Limited (“TVS Credit”) to pay their dues under their loan accounts online to TVS Credit through an electronic and automated collection and remittance service hosted through the Payment Service Provider. TVS Credit makes no representation of any kind, express or implied, as to the operation of the payment gateway other than what is specified for this purpose. The Customer expressly agrees that his/ her use of the aforesaid online payment Service is entirely at his/her/their own risk and responsibility of the Customer.

2. LIMITATION OF LIABILITY

• TVS Credit, its affiliates or employees shall in no way be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data or any other intangible losses arising out of or in connection with the access to or usage of the services of the Payment Service Provider.
• TVS Credit assumes no liability whatsoever for any monetary or other damage suffered by you on account of any delay, failure, interruption, or corruption of any data or other information transmitted or any interruption or errors in connection with the use and operation of the Payment Service Provider.
• You shall indemnify and hold harmless TVS Credit and their respective officers, directors and employees, from any claim or demand, or actions. TVS Credit will not be liable for any failures in the external link or for any fraud perpetrated either at the Payment Service Provider’s and/or at the bank’s end that matters could take place during or after the time of you making payment.
• You agree, understand and confirm that any personal data including details related to debit card or bank accounts submitted by you during the time of making payment is transmitted over the Internet and is susceptible to misuse, theft and/or fraud and that TVS Credit has no control over such.
• Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by you, TVS Credit does not in any way guarantee that the use of the payment gateway will not result in theft and/or unauthorized use of data over the Internet.

3. DEBIT CARD, BANK ACCOUNT DETAILS

You may pay your dues under your loan to TVS Credit by using a Debit Card or through your Internet Banking Account. You submit and agree that the Debit card details provided by you to the Payment Service Provider for payment transaction processing will be correct and you shall not use a debit card, which is not lawfully owned by you. You agree that when you initiate a payment transaction and/or issue an online payment Instruction and provide your Debit or Bank account details:

• You warrant that you are fully and lawfully entitled to use the said Debit Card or Bank Account for such transactions.
• You are responsible for ensuring that all the Debit Card or Bank Account details provided by you are accurate.
• You are authorising the debit to the nominated Debit Card or Bank account for the settlement of bills selected by you along with the applicable fees.
• You are responsible for ensuring that sufficient balance is available on your presented Debit Card or Bank Account at the time of making the payment to permit the payment of the dues selected by you inclusive of the applicable fees.

Terms & Conditions applicable for SMS Communication

1. Loan at the sole discretion of TVS Credit Services Limited.
2. Processing fees and other applicable charges shall be payable.
3. TVS Credit may engage services of agents in sales/ marketing etc. for onboarding of customers.
4. Please read the loan documents for detailed terms and conditions.

Contacting TVS Credit Services Limited – By entering this site you acknowledge that this site is only for information purposes and you could contact us via using the “Contact Us” section on this website. But for all practical and legal purposes you are required to address your communication by certified mail to the below given address:

TVS Credit Services Limited,

Registered office: “Chaitanya”, No.12, Khader Nawaz Khan Road,
Nungambakkam, Chennai 600006.

Corporate Office: “Jayalaksmi Estates”, 29, Haddows Road,
Nungambakkam, Chennai 600006.

Phone: +91 44 28277155, +91 44 28277155, 28233834

Fax: +91 44 28232296