Privacy Policy

1.Introduction

Last updated on 8/05/2024.

Throughout this document, the terms “we”, “us”, “our”, “ours” “TVSCS” & “TVS Credit Services” refer to TVS Credit Services Limited. And the terms “you”, “your” & “yours” refer to You (the individual whose Personal Data we are referring to).

Your Privacy is of paramount importance to us. We are committed to safeguarding your privacy and protecting your Personal Data with us. This Privacy Policy outlines the details of the Personal Data we collect and process, how we handle it and the purposes for which we use it. Please read the following carefully to understand our practices regarding your Personal Data. Personal Data means any data about an individual who is identifiable by or in relation to such data.

2. What Personal Data Do We Collect, Store and Process?

Categories of Personal Data that we collect, store and process include:

• Demographic, Identity & Contact Data (for e.g., name, last name, date of birth, email address, father’s name, mother’s name, address proof, contact number, language, occupation, state, physical address with pin code, age, nationality, spouse name, marital status, gender, religion, caste)
• Authentication Data (for e.g., signature proof)
• Personal Identification Documents (for e.g., PAN card, voter ID, passport, Aadhaar card, GSTIN, driving licence, ration card, etc.)
• Financial Account Details (for e.g., bank account number, bank IFSC code, bank statement and loan agreement number, data received from Credit Bureaus, income, proof of income (including salary slip or form 16 or ITR with computation of income)
• Educational & Professional Data (for e.g., employer data, resume, basic qualification, educational qualification, experience)
• TVSCS Employee Health Data (for e.g., medical reports, blood group, height, weight)
• Online Identifiers and other Technical Data (for e.g., IP address, browser type, device identifiers, access time)
• Device Information (for e.g., your storage, hardware model, operating system and version, unique device identifier, mobile network information, and information about the device’s interaction with our services)
• Personal Data collected via Permissions on our Mobile Application (for e.g., camera, contacts, location data, storage, photos, SMS)
• Asset Related Data (for e.g., VIN, engine number, registration number, model type, chassis number, model code, model name, details with reference to any movable or immovable property)
• Communications details (for e.g., mobile number, emails, contact lists)
• Generated Data (for e.g., logs, transaction records)
• Testimonials that may contain some Personal Data. (for e.g., full name, city)

3. How and Where Do We Collect Your Personal Data From?

We collect your Personal Data in the following ways:

• When you visit our website or social media pages (like Facebook, LinkedIn, Instagram) and fill in the registration form and use the “contact us” facility.
• When you use our mobile application.
• When you interact with us via our websites or use services on our websites including customer support.
• When you interact with us via our WhatsApp account.
• When you interact with our sourcing partners and express interest in our products.
• When you provide us data during our marketing roadshows.
• When your data is provided to us through a referral.
• When you apply for a job at TVS Credit Services via our Careers page.
• When data is provided by third parties. (for e.g., credit history from the credit bureaus)
• When we perform loan sourcing.
• When you reach out to us on our customer service contact numbers.
• When you send us your latest KYC documents as part of KYC Directions issued by RBI.
• When you interact with us on any other digital or offline channel not listed above.
• We also collect data through various API integrations like with GSTIN, Account Aggregators, References.

4. How Do We Use Your Personal Data?

We use your Personal Data for the following purposes:

• When you opt for a loan or EMI on purchase of a product at a sales outlet and provide your information to our empanelled dealers.
• If you express an interest in our services, either online or at a physical outlet, we collect and share your Personal Data with our empanelled dealers, who in turn would contact you to provide more details on the loan.
• If you are an existing customer or want to apply for a loan through our website or mobile application, we collect your Personal Data for the following purposes:
  • to authenticate your account or information on our application that you use.
  • to process your loan application efficiently.
  • to perform risk assessment, detect and prevent fraud prior to arriving at a decision for providing a loan.
  • to deliver the information and support you request, including technical notices, security alerts, support and administrative messages.
  • to communicate with you regarding existing products and services availed by you, including notifications of any alerts or updates.
  • to evaluate, develop and improve our services.
  • for market and product analysis and market research.
  • to send you information about our other products or services which may be of interest to you.
  • to obtain feedback and handle enquiries and complaints.
  • to comply with legal or regulatory requirements.
  • to reach out to you for repayment reminders.
  • to reach out to you to resolve your grievances.
  • to manage your existing loan accounts and to update you on the loan servicing.
• If you are an empanelled dealer, we collect your Personal Data for onboarding and payment purposes.
• If you are a visitor to our website or social media pages, we process your Personal Data to optimize your experience, customize content and track digital footprint.
• If you are a prospective employee, we collect your Personal Data for employment evaluation purposes.
• We may also record any communications between you and us including telephone calls. We will use these recordings to check your instructions to us, for identification, investigation, regulatory, fraud prevention, training and quality purposes and to analyse, assess and improve our services.
• For security and to prevent and detect crime we may use CCTV in and around our premises to monitor and collect images or voice recordings (or both).
• We also use your Personal Data for marketing and promotional campaigns.
• We may also receive your Personal Data via Lending Service Providers. For further information on all the Lending Servicer Providers engaged by us along with the purpose for which they are engaged, please click on the linkDigital Lending Partners Engaged by TVS Credit Services.

5. Who Do We Share Your Personal Data With?

We may disclose your Personal Data to:

• Our Parent Company for business and operational purposes.
• Our Affiliates or Group Companies.
• Our Sourcing Partners.
• Credit Bureaus for loan eligibility, underwriting and submission post disbursement as per RBI Guidelines.
• Third Party Service Providers who work for us or provide services or products to us.
• Our Partners.
• Rating Agencies.

We may also share your Personal Data under the following circumstances:

• To respond to court orders, or legal process, or to establish our legal rights or defend against legal claims.
• If TVS Credit Services is acquired by or merged with another company.
• For transfer of loan exposures as per RBI Guidelines.
• With lenders as part of borrowing conditions.

6. International Data Transfer

Our data centers are located in India. Any Personal Data that we transfer will be protected in accordance with this Privacy Policy.

7. How Do We Secure Your Personal Data?

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure that appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our employees about the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties with whom we share your Personal Data are under appropriate contracts and we take appropriate security measures to protect your Personal Data in line with our policies.

8. How Long Do We Keep Your Personal Data?

We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Policy and for legal or regulatory reasons.

9. How Do We Use Cookies and other Tracking Mechanisms?

We use cookies and other tracking mechanisms on our website to collect data about you. We use the data collected from cookies and trackers to analyze trends and statistics. This will help us optimize and customize your website experience and to provide better website functionalities and personalized experience to you.

We collect Personal Data about you via Mobile Application using permissions such as camera, contacts/telephone, coarse (network-based) location, fine (GPS) location, list of accounts, external storage contents, photo, SMS, etc. Your iOS and Android devices will notify you of the permissions that our app seeks and will provide you an option to consent to or refuse the permission. We use the data obtained through permissions to provide the functionalities through the Mobile Application. We have also embedded certain trackers in our Mobile Application for the purpose of credit underwriting and providing functionalities through the Mobile Application.

Where you have given consent for use of Mobile Permissions while accessing our Mobile Application, you have the option to revoke your consent from the Settings Section of your mobile device. In many cases, upon such a revocation, you may not be able to access certain features of the Mobile Application or continue using our products and services.

10. On What Basis Do We Process Your Personal Data?

We process your Personal Data by relying on one or more of the following basis:

• You have consented to us processing your Personal Data for specified reasons.
• The processing is necessary for compliance with a legal obligation we may have towards other stakeholders like law enforcement agencies, government agencies, regulators, etc.
• The processing required for employment purposes.
• The processing required to fulfil our reasonable purposes. (for e.g., credit scoring, recovery of debt, prevention and detection of any unlawful activity including fraud, to evaluate, develop and improve our products and services)
• The processing is required to meet our contractual obligation under the agreement executed with you and consent for the same is provided by you under such agreement.

11. What Are Your Rights Relating to Your Personal Data?

You have certain rights regarding your Personal Data that is with us, and we commit to provide you with them. We have provided a list of your rights, although please note that they may not always apply in every case.

• Right to Information: You have the right to get confirmation and a summary of your Personal Data that is with us along with other supporting information as well as identities of all the third parties with whom your Personal Data has been shared.
• Right to Correction: You have the right to ask us to rectify your Personal Data that is with us that you think is inaccurate. You also have the right to ask us to update your Personal Data that you think is incomplete or out-of-date.
• Right to Erasure: You have the right to ask us to erase your Personal Data that is with us under certain circumstances.
• Right of Grievance Redressal: You have the right to lodge a complaint with the Data Protection Board in case you do not receive a response from us within 7 days.
• Right to Nominate: You have the right to nominate a person who would act on your behalf in case of death or incapacitation.
• Right to Restrict Disclosure to Third Parties: You have the right to ask us to restrict the disclosure of your Personal Data to Third Parties under certain circumstances.

Where the processing is based on your consent, you have the option to revoke your consent at any point in time. Upon receipt of your request to revoke your consent, the consequences of revocation will be communicated to you. In many cases, upon such a revocation, we may not be able to continue offering our products and services to you.

Under an ongoing contractual relation between us, revocation of consent can be affected upon only on fulfillment of all your contractual obligations in relation thereto the original consent has been provided for.

You may revoke your consent by contacting us using the details specified in the ‘Contact Us’ section.

If you wish to make a request to exercise any of your rights , to raise any concerns about our privacy practices, or to obtain other privacy related information, you can get in touch with us a using details specified in the ‘Contact Us’ section. However, if you are an existing or past customer of TVS Credit Services, we would not be in a position to delete such of your Personal Data from our systems for such minimum period after the closure of contractual obligation as we are legally obliged to retain as provided under applicable laws and regulations. Also, if any such Personal Data is required to be retained for the purpose of any ongoing litigation, then till the time of closure of such litigation.

12. Links to Other Websites

Our website may contain links to websites of other organisations. This Privacy Policy does not cover how those organisation processes Personal Data. We encourage you to read the Privacy Policy of the other websites you visit.

13. How Do We Keep This Policy Up to Date?

We regularly review and update our Privacy Policy to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. When we post changes to this Privacy Policy, we will revise the “last updated” date.

14. What is TVSCS Legal Disclaimer?

The information provided through the Site is provided “AS IS” and “AS AVAILABLE”. You agree that your use of the site shall be at your sole risk. to the fullest extent permitted by law, TVSCS, its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the site and your use thereof. TVSCS provides no guarantee against the possibility of deletion, mis-delivery or failure to store communications, personalized settings, or other data. TVSCS does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the site or any hyperlinked website or featured in any banner or other advertising, and TVSCS will not be a party to or in any way be responsible for monitoring any transaction between you and third-party financial service providers.as availing of any financial services through any medium or in any environment, you should use your best judgment and exercise caution where appropriate. TVSCS makes no warranties or representations about the accuracy, adequacy, timeliness, or completeness of this site’s content or the content of any sites linked to this site and assumes no liability or responsibility for any errors, omissions, mistakes, or inaccuracies of content or any other damage or injury whatsoever.

15. What is a Limitation of Liability?

In no event shall TVSCS its officers, directors, employees, or agents, be liable to you for any indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the site, (iii) Any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, (iv) Any interruption or cessation of transmission to or from the site, (iv) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the site by any third party, (v) Any errors or omissions in any content, (vi)User submissions or the defamatory, offensive, or illegal conduct of any third party, (vii) Your use, or inability to use, any portion of the site or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the site, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages the foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

16. What is the Mode of Dispute Resolution?

All disputes, differences, claims and questions whatsoever arising out of this Agreement between TVSCS and You on the other hand touching and concerning these presents or anything herein contained or in any way relating to or arising from these presents shall be referred to a sole arbitrator to be appointed by TVSCS under the Arbitration and Conciliation Act 1996. Any notice by the Arbitrator to the respondents through email at the email ID provided by the User during registration at TVSCS will be deemed to be sufficient notice to the User. The costs and expenses of the arbitration proceedings shall be borne by the User. The Place of Arbitration shall be at Chennai. The award given by the sole arbitrator shall be final and binding on the parties.

17. How Can You Contact Us?

For any further queries and complaints related to privacy, you reach out to us by writing to us at the following address:
gdpo@tvscredit.com

For any grievance redressal or escalations, you can reach out to us at the following address:
Grievance Redressal Officer (Mr. Charandeep Singh Chawla)
gro@tvscredit.com
TVS Credit Services Ltd.
No 29, Jayalakshmi Estate,
3rd Floor, Haddows Road,
Nungambakkam,
Chennai – 600034